Browse “Business & Economics → Customer Service”
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Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques...… more ››$ 34.75 USD add to cart -
Description not available… more ››$ 75.95 USD add to cart -
New ground is broken by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's di...… more ››$ 45.95 USD add to cart -
Customer Relationship Management: Concepts and Tools is a breakthrough book that makes transparent the complexities of customer relationship management. <BR>The book views customer relationsh...… more ››$ 51.95 USD add to cart -
Arranged in 6 sections, this title gives marketing practitioners and students critical examples of best practice from a variety of companies. <BR> Alongside 'Relationship Marketing: bringing ...… more ››$ 57.95 USD add to cart -
Total Relationship Marketing provides a genuinely unique new view of the meaning of marketing management and a complete introduction to the rapidly evolving field of relationship marketing. A maj...… more ››$ 52.95 USD add to cart -
Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer’s toolkit. C...… more ››$ 36.95 USD add to cart -
Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical...… more ››$ 55.95 USD add to cart -
"'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop."' -- Jerry Vass, author of "Soft Selling in the Hard World" "'Lior Arussy spins a cautio...… more ››$ 24.95 USD add to cart -
"Designing the Best Call Center for Your Business" examines all key aspects of opening and expanding a live-agent call center here and abroad. Key topics discuss offshoring as well as nearshoring, ...… more ››$ 42.95 USD add to cart
