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Featuring an ideal balance of managerial issues and quantitative techniques, this new Fifth Edition of Russell and Taylor’s comprehensive introduction to operations management keeps pace with current innovations and issues in the field, particularly those related to the impact of information technology and the global business environment on OM. The authors present the concepts clearly and logically, and help students see how OM relates to real business.
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Table of Contents
- About the Authors
- Preface
- Acknowledgments
- Photo Credits
- CHAPTER 1 Operations and Competitiveness
- CHAPTER 2 Operations Strategy
- SUPPLEMENT 2 Operational Decision-Making Tools: Decision Analysis
- CHAPTER 3 Quality Management
- CHAPTER 4 Statistical Process Control
- SUPPLEMENT 4 Operational Decision-Making Tools: Acceptance Sampling
- CHAPTER 5 Products and Services
- CHAPTER 6 Processes, Technology, and Capacity
- CHAPTER 7 Facilities
- SUPPLEMENT 7 Operational Decision-Making Tools: Facility Location Models
- CHAPTER 8 Human Resources
- SUPPLEMENT 8 Operational Decision-Making Tools: Work Measurement
- CHAPTER 9 Project Management
- CHAPTER 10 Supply Chain Management
- SUPPLEMENT 10 Operational Decision-Making Tools: Transportation and Transshipment Models
- CHAPTER 11 Forecasting
- CHAPTER 12 Inventory Management
- SUPPLEMENT 12 Operational Decision-Making Tools: Simulation
- CHAPTER 13 Aggregate Planning
- SUPPLEMENT 13 Operational Decision-Making Tools: Linear Programming
- CHAPTER 14 Resource Planning
- CHAPTER 15 Lean Production
- CHAPTER 16 Scheduling
- CHAPTER 17 Waiting Line Analysis for Service Improvement
- Epilogue: Change
- Appendix A: Normal Curve Areas
